How do I clear my browser cache and cookies?

As you use Canvas and other websites, your browser stores data to make the online experience go more smoothly. A browser cache stores copies of web pages you visit, which allows the pages to load faster. Cookies are files created by sites you visit, and they contain browsing data. Sometimes clearing the cache and cookies helps fix certain problems with websites, such as loading or formatting issues.Chrome

Chrome

To learn more about clearing your cache in Google Chrome, visit Google Support.

  1. In the Chrome browser toolbar, click the More menu icon.
  2. Select the Clear browsing data link.
  3. In the data drop-down menu, select the time range where you want to clear browsing data.
  4. Select the Cookies and other site data and Cached images and files checkboxes.
  5. Click the Clear data button.

Chrome - Clearing Canvas Cookies Only

Chrome also offers users a way to delete cookies for a single website such as Canvas:

  1. In the Chrome browser toolbar, click the More menu icon.
  2. Click the Settings link.
  3. Click the Privacy and security Third-party cookies option.
  4. Click the See all site data and permissions link.
  5. At the top right, search for instructure.com or the name of your institution's URL.
  6. To the right of the site name, click the Delete icon.
  7. To confirm, click the Delete button.

Firefox

To learn more about clearing your cache in Firefox, visit Firefox Support.

  1. In the Firefox menu bar, click the Firefox menu icon.
  2. Select the Settings link.
  3. Click the Privacy & Security tab.
  4. In the Cookies and Site Data section, click the Clear Data... button.
  5. Select both the Cookies and Site Data and the Cached Web Content checkboxes.
  6. Click the Clear button.

Safari

To learn more about clearing your cache in Safari, visit Apple Support.

  1. In the Safari menu bar, click the Safari option.
  2. Click the Clear History link.
  3. In the Clear drop-down menu, select the time range where you want to clear browsing data.
  4. Click the Clear History button.
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