Once you have submitted a service request, you can use TeamDynamix to follow up on the status of your request. You will need to be logged in to TeamDynamix in order to see your requests. You can track your requests from the "My Tickets" button on the landing page of the client portal (see image below).
Alternatively you can select "Services" then "Ticket Requests" from the landing page (see image below).
Below is a sample of a submitted request. Click on the "Request" you would like to view.
- Your ticket can have a few different status that they can go through, below is the definitions for the various status:
Status:
New - a ticket has been created
In Process - a ticket has been created; an owner has been assigned; work on resolving the ticket is in progress
Resolved - a ticket has been resolved and closed
Canceled - a ticket has been withdrawn, or otherwise canceled
On Hold - a ticket has been paused for a specific period of time.
The ticket is placed on hold for 3 days if a response is needed from the requester. If no response is received, the ticket will be come off hold after 3 days and be marked as Resolved.